Error using FYI Desktop App "Value cannot be null" when opening or editing a document


After updating the FYI Desktop App, when opening a document the following error is displayed:

  • Value cannot be null. (Parameter 'key')


The FYI Desktop App will need to be reinstalled.


You will need to completely uninstall the FYI Desktop App before reinstalling.

  1. Follow the instructions in Uninstalling FYI Desktop App to remove the app.

  2. Download the latest version of the FYI Desktop App installation tool. Log in to FYI and click Settings in the top right-hand corner.

  3. Select My Settings.

  4. Click Download FYI Desktop.
    The Setup.exe file will download. Depending on your browser, this will display at the bottom of the browser window.

  5. Follow the instructions in FYI Desktop App to install and configure the app.
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