Error FYI-2180: "Document cannot be located" when using FYI Desktop App


When opening a document using FYI Desktop App, the following error is displayed:

  • FYI-2180 Document cannot be located. Confirm OneDrive is running and retry opening the document.


This issue is caused when the document cannot be located, for example, a user moves to a different workstation or server with FYI Desktop App installed, and Microsoft OneDrive is not running. 

As OneDrive has not synced the files locally, FYI Desktop App is not able to locate the document and displays an error when attempting to open the file.


Note: Your IT team may need to be consulted if OneDrive does not open and sign in automatically when logging into the new machine.

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