My In Tray is taking a long time to load, or sometimes displays ERR
Issue
When trying to display my In Tray, or delete items from my In Tray, it sometimes takes a long time to load, or displays "ERR" and doesn't load the list.
Cause
This can be caused by the browser if the cache has been corrupted.
Solution
You will need to logout of FYI and close your browser completely. Then log in to FYI again.
If the error persists, please contact our Support Team.
As a workaround, use a different browser to access FYI.