In Tray takes a long time to load or displays "ERR"

Plan: Available: All plans 

Users: Available: All users

Practice Management Source: Available: All sources

Issue

When you try to display or delete items from your In Tray, the list may take a long time to load or display "ERR".

Cause

This can occur when FYI needs to refresh the cache used to display your In Tray.

Solution

  1. From the FYI User Menu, click Logout.
  2. Close your browser completely.
  3. Open your browser and log in to FYI again.
  4. Open your In Tray.

When you log out of FYI and log back in, FYI refreshes the cache automatically. 

If the In Tray still takes a long time to load or displays "ERR", try opening FYI in another browser.

If the issue continues, contact the FYI Support Team.

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