FYI has now ended support for Internet Explorer 11 (IE11).
Users on IE11 will have the error message "Unsupported Platform. Internet Explorer is no longer supported" display when accessing the FYI Add-ins for Outlook and Office. They can continue to work using the online versions of Microsoft and FYI Add-ins, however we recommend action is taken. Please refer to What do I have to do?Microsoft announced the end of life for Internet Explorer 11 (IE11) on the 15th of June, 2022.
FYI offers several apps which previously had been built using technology available in Internet Explorer 11, for example, the FYI Desktop App for Office and Outlook, enabling users to easily file emails and documents.
To continue to evolve and enhance the FYI apps using the latest technology, FYI is also ending support for Internet Explorer 11 as of the 30th of November 2023.
What does this mean for FYI users?
Users with any of the Operating Systems listed below will be affected.
Note: To check which version of the Operating System you're running, refer to Which version of Windows operating system am I running?
| Windows 7 | Windows 8.1 | Windows 10 |
| All versions | Standalone | Standalone |
| Terminal Server | Terminal Server |
The actions you will need to take depend on your Operating System. These actions are covered further below in What do I have to do?
Affected users will experience either of the following until they have completed the upgrade as per the instructions included further in the article.
- An alert banner will be displayed in the FYI add-ins.
- The FYI add-ins will not load at all.
The FYI Team will also reach out to affected users and practices.
What features will be impacted?
Impacted users will be able to use FYI in the browser, however, the functionality of the desktop apps will be limited.
- Users may not be able to log into the Desktop apps (using FYI online will not be affected).
- Desktop versions of Office and Outlook FYI add-ins may encounter errors, or not run at all.
- Desktop versions of Outlook or Office may be unable to autofile emails or documents into FYI.
- Unable to use debug functionality to troubleshoot any issues
What do I have to do?
Step 1 - Check which Windows Operating System you're running
The actions you will need to take depend on the version of your version of Windows.
The Microsoft Support site contains detailed instructions on how to check the version of Windows. Refer to Which version of Windows operating system am I running?
Note: Windows 11 users are not impacted by this change, and will not be required to take any further action.
Step 2 - Follow the instructions for your Operating System
Click on the tab below to follow the instructions for your Operating System.
Confirm your version:
- Confirm the Windows 10 Version is 1903 or greater i.e. Windows Updates have been run since 2019. The version is displayed when confirming the Operating System, as per above. Refer to Which version of Windows operating system am I running?
- Confirm the Microsoft 365 version is greater than or equal to 16.0.11.629 and less than 16.0.13530.20424. Refer to the Microsoft article About Office: What version of Office am I using?
Install the following applications:
-
Microsoft Edge - download the Microsoft browser and install it to your computer. Refer to the Microsoft page https://www.microsoft.com/en-us/edge/download
You don't need to use Microsoft Edge as your default browser, however, if you choose to use Edge with FYI in the browser you should ensure you have followed the instructions in Preparing your Browser for FYI.
-
WebView2 - Webview2 uses Microsoft Edge to render the web content in the apps. Install Webview2 here: https://developer.microsoft.com/en-us/microsoft-edge/webview2
Note: Volume Licenced versions of Office earlier than Office 2021 are incompatible with Edge Webview 2. You will need to upgrade to a newer version of Office. Refer to the Microsoft Article Browsers and webview controls used by Office Add-Ins.
Option 1 - Purchase a new computer (recommended)
If using Windows 8.1, Microsoft recommends purchasing a new computer with Windows 11. End-of-life support for Windows 8.1 ended on 10th January 2023. Refer to the Microsoft article Windows 8.1 support ended on January 10, 2023.
For more information on upgrading to Windows 11 refer to the Microsoft article Upgrade to Windows 11: FAQ.
Terminal servers:
Microsoft announced the end of support for Windows Server 2008 R2 effective as of 14 January 2020 and Windows Server 2012 R2 effective as of 10 October 2023.
If you are running a terminal server environment using Windows Server 2008 R2, Windows Server 2012 or Windows Server 2012 R2 you will need to consider upgrading your server environment.
Option 2 - Temporarily install updated applications
While it's strongly recommended to upgrade to a Windows 11 machine as soon as possible, we appreciate this can take some time and planning.
For an interim solution, you can temporarily install updates on your Windows 8.1 machine.
You will need to install the following:
-
Microsoft Edge - Users of Windows 8.1 will need to install Microsoft Edge version 109, the last version compatible with Windows 8.1 (refer to the Microsoft article Supported Operating Systems for Microsoft Edge). Version 109 can be downloaded from the Microsoft Release Schedule.
- Webview2 - Webview2 uses Microsoft Edge to render the web content in the apps. Windows 8.1 users will need to install Webview2 using the Evergreen Bootstrapper. Click here to download and install Webview2: https://developer.microsoft.com/en-us/microsoft-edge/webview2.
Windows 7 reached End-of-Life in January 2020.
You will need to upgrade to a newer version of Windows.
Microsoft recommends purchasing a new computer with Windows 11, as free upgrade options have expired. For more information on upgrading to Windows 11 refer to the Microsoft article Upgrade to Windows 11: FAQ.
You also need to ensure that Microsoft Office 365 version 16.0.13530.20424 or greater is installed. About Office: What version of Office am I using? - Microsoft Support
What happens if FYI ends support for IE11 and I haven't upgraded yet?
You will be able to continue using FYI via the browser without interruption.
However, you may experience the following:
- Users may not be able to log into the Desktop apps (using FYI online will not be affected).
- Desktop versions of Office and Outlook FYI add-ins may encounter errors, or not run at all.
- Desktop versions of Outlook or Office may be unable to autofile emails or documents into FYI.
- Unable to use debug functionality to troubleshoot any issues.
If you have any queries, please contact the FYI Support Team.