Announcing the End of Life for Internet Explorer 11 (Action required by 30.11.2023)

Microsoft announced the end of life for Internet Explorer 11 (IE11) on the 15th of June, 2022.

FYI offers several apps which previously had been built using technology available in Internet Explorer 11, for example, the FYI Desktop App for Office and Outlook, enabling users to easily file emails and documents.

To continue to evolve and enhance the FYI apps using the latest technology, FYI is also ending support for Internet Explorer 11 as of the 30th of November 2023.

What does this mean for FYI users?

Users with any of the Operating Systems listed below will be affected. 

Note: To check which version of the Operating System you're running, refer to Which version of Windows operating system am I running?

Windows 7 Windows 8.1 Windows 10
All versions Standalone Standalone
  Terminal Server Terminal Server

The actions you will need to take depend on your Operating System. These actions are covered further below in What do I have to do?

Affected users will experience either of the following until they have completed the upgrade as per the instructions included further in the article.

  • An alert banner will be displayed in the FYI add-ins. 
  • The FYI add-ins will not load at all. 

The FYI Team will also reach out to affected users and practices.

What features will be impacted?

Impacted users will be able to use FYI in the browser, however, the functionality of the desktop apps will be limited. 

  • Users may not be able to log into the Desktop apps (using FYI online will not be affected).
  • Desktop versions of Office and Outlook FYI add-ins may encounter errors, or not run at all.
  • Desktop versions of Outlook or Office may be unable to autofile emails or documents into FYI.
  • Unable to use debug functionality to troubleshoot any issues

What do I have to do?

Step 1 - Check which Windows Operating System you're running

The actions you will need to take depend on the version of your version of Windows.

The Microsoft Support site contains detailed instructions on how to check the version of Windows. Refer to Which version of Windows operating system am I running?

Note: Windows 11 users are not impacted by this change, and will not be required to take any further action.

Step 2 - Follow the instructions for your Operating System

Click on the tab below to follow the instructions for your Operating System.

Windows 10 Windows 8.1 Windows 7

Confirm your version:

  1. Confirm the Windows 10 Version is 1903 or greater i.e. Windows Updates have been run since 2019. The version is displayed when confirming the Operating System, as per above. Refer to Which version of Windows operating system am I running?

  2. Confirm the Microsoft 365 version is greater than or equal to 16.0.11.629 and less than 16.0.13530.20424. Refer to the Microsoft article About Office: What version of Office am I using?

Install the following applications:

What happens if FYI ends support for IE11 and I haven't upgraded yet?

You will be able to continue using FYI via the browser without interruption.

However, you may experience the following:

  • Users may not be able to log into the Desktop apps (using FYI online will not be affected).
  • Desktop versions of Office and Outlook FYI add-ins may encounter errors, or not run at all.
  • Desktop versions of Outlook or Office may be unable to autofile emails or documents into FYI.
  • Unable to use debug functionality to troubleshoot any issues.

If you have any queries, please contact the FYI Support Team.

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