Error exporting client or job details - Invalid custom field identifier

Issue

When updating a custom field for a Client or Job, or synchronising clients with Xero Practice Manager, a message similar to the following displays:

  • Error exporting client details - Invalid custom field identifier
  • Error exporting job details - Invalid custom field identifier

Cause

The custom field has been deleted in Xero Practice Manager. As this field no longer exists, FYI reports an error when attempting to synchronise the change.

Resolution

Retry the synchronisation by opening the Failure alert in Practice Activity, and clicking Resubmit. If the Custom Fields have been deleted from Xero Practice Manager, they will recreated in XPM automatically.

Refer to Practice Activity.

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