Plan: Available: All plans
Users: Available: All users
Practice Management Source: Not Available: APS, Iris, MYOB AE & AO, CCH, MYOB Practice Management (formerly GreatSoft) Available: FYI or Xero Practice Manager
Issue
When updating a custom field for a Client or Job, or synchronising clients with Xero Practice Manager, a message similar to the following displays:
- Error exporting client details - Invalid custom field identifier
- Error exporting job details - Invalid custom field identifier
Cause
The custom field has been deleted in Xero Practice Manager. As this field no longer exists, FYI reports an error when attempting to synchronise the change.
Resolution
Retry the synchronisation by opening the Failure alert in Practice Activity, and clicking Resubmit. If the Custom Fields have been deleted from Xero Practice Manager, they will be recreated in XPM automatically.
If the error persists after the next synchronisation, please contact support.