Error "Unable to create client folders in your Document Library" when running New Collaborate Status Check

Issue

When running the New Collaborate Status Check the following error message is displayed:

  • "Unable to create client folders in your Document Library".

Cause

The Status window may not have been able to complete the status check completely.

Solution

Click Close and reopen the Status window to retry the status check. If the error persists, please contact the FYI Support Team.

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