Why do I get the message "One or more documents failed to convert" when I am converting a document to PDF?

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Issue

An FYI warning with the following message appears when converting a Word document to PDF:

"One or more documents failed to convert. Files may be corrupted or password-protected. Please confirm documents are valid and retry."

Cause

The error may be caused by a third-party application experiencing issues converting the document to PDF.

Solution

Try converting the document again at a later time. If the issue reoccurs, contact the Support Team using the FYI Support Assistant.

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