- Opening a document in Word or Excel displays "Content presents a potential security issue" warning
- Error "Invoice Not Found" when opening an Invoice
- The Documents List is displaying "Err" when filtering by Edit Status
- Error "Oh no...an error has occurred." when previewing a document.
- "File not saved. Please save the document before filing."
- Protocol error when opening Excel Files using OneDrive Desktop
- Error "Cannot read properties of undefined (reading '0') or "Could not find document" when previewing a spreadsheet
- Excel shuts down when multiple spreadsheets have been opened for editing
- "Officeapps.live.com's server IP address could not be found" when previewing a document
- Screen is blank when opening and reading a Word Document
- Error "Connection was reset" when trying to preview an Email or Document
- "The permissions on this file were updated and you no longer have rights to view this file"
- Cannot save workbook - "Errors were detected while saving (filename)"
- Error "External sharing is disabled for (organisation link)" is displayed when viewing a document
- Error "could not open file because it is not a supported file type or the file has been damaged"
- Editing an Office Document requests an email address and doesn't open the document
- Microsoft Edge displays "Open this file" or "Report file as unsafe" pop-up when editing a document
- Documents are opening as read-only
- "Can't use work content here" when uploading documents
- FYI is slow or does not load documents
- Troubleshooting editing Excel and Word documents on the desktop using OneDrive
- FYI is slow or does not load documents when working internationally
- Delays when opening documents for Edit in Desktop
- What should I do if my OneDrive FYI - My Edits or FYI - Processed folder has disappeared, or been moved or deleted?
- Investigate Issues with Opening or Editing Documents in FYI by Testing OneDrive
- How to edit a spreadsheet that opens as read-only
- Document does not open when selecting Edit in Browser due to FYI pop-up being blocked
- Changes made offline to a PowerPoint file not saved to FYI
- Documents are not syncing or do not automatically import from my OneDrive FYI - My Imports
- How to check if the OneDrive is permanently or often syncing
Help Centre
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Getting Started
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Learning Resources
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Onboarding
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Automation Library
Ready-to-go automations for a range of processes used in practices.
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