"Error updating job state - Change to state not accepted by XPM" displayed in Practice Activity when updating a Job in FYI

Issue

For practices integrated with Xero Practice Manager, when updating a job in FYI, the following message is displayed in Practice Activity:

• Error updating job state - Change to state not accepted by XPM

Cause

When a job is cancelled, the WIP in Xero Practice Manager is archived. While the WIP is pending, FYI will not be able to update the Job State.

Solution

To resolve the issue, you will need to do one of the following:

• Remove the outstanding time entries in XPM and perform a manual Job sync from Xero Practice Manager before updating the Job State in FYI. Refer to Manual Sync in Synchronising Clients, Staff, Jobs, Time, Tax Returns with Xero Practice Manager.
  
  
• Change the Job Type to be "Standard" and retry the sync from FYI.

You should also consider setting Maintain Jobs In FYI for your practice so that changes to Jobs are only made in FYI, and not synchronised to Xero Practice Manager. Refer to Option to Maintain Jobs in FYI in Running a Manual Sync with Xero Practice Manager and Additional Notes on Syncing.