Issue
When sharing documents via Collaborate with the Include as PDF option enabled, one of the documents was unable to be converted, and the following error is displayed:
- FYI-2278 "Unable to share documents as PDF conversion failed. Please try again."
This error can occur when sharing documents as an Email Attachment or using Share - No Email, either manually or using an Automation process.
Cause
FYI was unable to convert one or more documents to PDF.
Resolution
You will need to retry sending the documents, confirming first whether the documents were uploaded to the Collaborate site. The same steps will apply whether the documents were shared manually or using an automation process.
Sharing Documents as an Email Attachment
When sharing documents to the Collaborate site as an Email Attachment, if one document fails to convert to PDF, the entire email will not be sent, and the documents will not be uploaded to the SharePoint site.
Users will need to:
- Retry sending the email, ensuring all necessary documents are still attached, the Send Attachments - "Collaborate" and Include as PDF options are still enabled.
Sharing Documents using Share - No Email
If the documents were shared using Share - No Email, any successfully converted documents will appear in the Client - Collaborate tab and will be uploaded to the SharePoint site.
For any documents that couldn't be converted to PDF:
- Check the Client - Collaborate tab to confirm which documents were successfully converted.
- Reshare any documents that could not be converted, using Share - No Email.