Plan: Available: All plans
Users: Not Available: All users, User Group Permissions Available: FYI Admins
Practice Management Source: Available: All sources
In the event that your practice wants to leave FYI, and cancel your subscription, an FYI Admin can request that your account be deleted.
Important Note: Your account will be disabled once the deletion request is made. You must export your data before making the deletion request.
Exporting your Data
Before you request your account to be deleted, you must export your data. Refer to Bulk Export AWS
Requesting that your Account be Deleted
- As an FYI Admin, navigate to Practice Settings > General.
- Go to the Account tab.
- In the Current Plan, click Change Plans.
- Click Delete Account.
- In the Sorry to see you go pop-up, type "permanently" in the box.
- Click Delete Account.
This sends an email to all of your FYI Admins to notify them of the request. The email includes a link to cancel the deletion in the event this was requested by mistake.
A ribbon displays across the top of the FYI screens as a notification.
Deletion of your Data in FYI
All data in FYI will be deleted 96 hours after the delete request is made.
No data can be recovered once the deletion has taken place.
Cancelling the Request to Delete Your Account
If you want to cancel the delete request, an FYI Admin will need to navigate to Practice Settings > General > Account tab and set up a new plan. Refer to Subscribing to an FYI Plan.