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This can occur when an email is filed to FYI before it has been fully written and sent from Outlook.
FYI takes a copy of an email at the time it is filed. Most often, this happens when the FYI Drawer in Outlook is used to file an email before the message has been sent.
For example:
- An email is started in Outlook.
- Before the email content is completed or sent, the FYI Drawer is used to file the email.
- FYI files a copy of the email with the content as it exists at that point.
- The email is then completed and sent, resulting in a second filed email with the full content.
This results in an Email Thread in FYI where one email contains partial content and another contains the complete content.
If you do not wish to keep the threaded emails, you can unlink the thread and delete the incomplete email. Refer to Managing Email Threads for instructions.
To prevent this from happening in future:
- Complete and send the email in Outlook before filing it using the FYI Drawer.
- If you file a draft email, be aware that the sent version will be filed separately once the email is sent.