Issue
An email has been imported to FYI and is showing a thread where the contents are incomplete.
Cause
FYI takes a copy of the email at the time the email is filed.
For example, if the email was initially started in Outlook and, before adding all the email content, the FYI Drawer was used to file the email. When the Create button is clicked, the email is filed into FYI along with the email contents at that time.
If the email is then completed and sent, the email is filed again in FYI with the complete content. This creates an Email Thread in FYI - one with the partial content and one with the full content.
If the Sent email cannot be auto-filed, the incomplete email will show as a separate Draft email until the Sent email is filed.
Solution
If you don't wish to keep the email thread, you can unlink the thread and delete the incomplete email. Refer to Managing Email Threads.