Error FYI-2240: Error updating Job Details - Not Found

Issue

When synchronising Job updates to Xero Practice Manager, the following error is displayed in Practice Activity:

• Error FYI-2240: Error updating Job Details - Not Found

Cause

The Job Number in Xero Practice Manager contains symbols or invalid characters.

Due to a limitation with the Xero Practice Manager, the API allows Jobs to be created containing invalid characters but then prevents updates from being applied. 

Solution

A new job will need to be created and synchronised to FYI, with information transferred to the new job, for example, Documents and Tasks. 

1. Create a new job in Xero Practice Manager.
   
   
2. Run a manual sync of Jobs in FYI. 
   
   
3. Locate the new Job in FYI.
   
   
4. Manually copy all the comments to the new Job from the deleted Job that is showing in FYI. Review the Job - Comments tab for a list of comments associated with the job.
   
   
5. Update the filing for any documents to be against the new Job.
   
   
6. Create any Tasks associated with the Job again.
   
   
7. Update the Job State for the deleted Job to "Cancelled" in FYI so it will not show in active Jobs.