Error "There was an error creating a new SharePoint site."

Issue

When creating a New Collaborate site, the site cannot be created and an error similar to the following is displayed:

• There was an error creating a new SharePoint site (your Collaborate site name).

The cause of the error will be displayed after the error message, for example, "Modern site creation is not allowed".

Cause

The SharePoint Admin Centre settings prevent users from creating SharePoint sites.

Solution

To resolve the issue, a Microsoft 365 Global Administrator or SharePoint Administrator must update the Site Creation settings in the SharePoint Admin Centre.

1. Log in to the Microsoft Admin Centre.
    
2. From the left-hand side menu, select Show all, then select SharePoint. The SharePoint Admin Centre opens in a new tab.
    
3. From the left-hand side menu in the SharePoint Admin Centre, select Settings.
    
4. Select Site Creation.
    
5. Select Users can create SharePoint sites.
    
6. Select Save.

Once the SharePoint Admin Centre settings are updated:

1. Log back in to FYI using the OneDrive Admin Account credentials.
    
2. Follow the steps again to Create a New Collaborate SharePoint Site.

The New Collaborate SharePoint site should be created successfully.

If Users can create SharePoint sites is already selected and the error continues to display, confirm the full error message and contact your IT team or FYI Support.