Error "There was an error creating a new SharePoint site."

Issue

When creating a New Collaborate site, the site cannot be created and an error similar to the following is displayed:

• There was an error creating a new SharePoint site (your Collaborate site name). 

The cause of the error will be displayed after the error message, for example, "Modern site creation is not allowed".

Cause

The SharePoint Admin Centre settings prevent users from creating SharePoint sites.

Solution

1. Log into the Microsoft Admin Centre as a Microsoft 365 Global or SharePoint Administrator.
   
   
2. Click Show More and click SharePoint. The SharePoint Admin Centre will open in a new tab.
   
   
3. From the menu on the left, click Settings.
   
   
4. Click Site Creation.
   
   
5. Tick the option Users can create SharePoint sites.
   
   
6. Click Save.

Once the SharePoint Admin Centre settings are updated:

1. 1. Log back into FYI using the OneDrive Admin account credentials.
      
      
   2. Follow the steps again to Create a New Collaborate SharePoint Site.