Error in Practice Activity "Error exporting job state ... Invalid state code"

Issue

For practices integrated with Xero Practice Manager, when I change the Job State in the Update Job drawer FYI, I get an error "Error exporting job state ... Invalid state code"

Cause

The Job State has been deleted or its name has been changed in Xero Practice Manager and the change has not yet synced to FYI.

Solution

  1. Run a manual sync of Jobs to update the change to FYI. This can be done by any user with the Sync function on the Jobs list.
    Refer to All Users - Running a Clients or Jobs Sync from the Clients or Jobs List in  Running a Manual Sync with Xero Practice Manager and Additional Notes on Syncing.

  2. Then change the Job State of the job in FYI.

Refer also to Renaming a Job State in Xero Practice Manager and Deleting a Job State in Xero Practice Manager in Job States.

 

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