Issue
With its move to the new oAuth, Xero has introduced restrictions on the synchronisation with FYI. Refer to Xero Practice Manager Rate Limiting.
This means that, in certain scenarios where the daily rate limits have been reached, it may take more than 24 hours to sync data from Xero Practice Manager to FYI.
Our engineers are aware of this, and working urgently to develop a better solution.
Workaround
Where possible, make changes in FYI, for example, updating the Job State. Refer to Xero Practice Manager Rate Limiting for tips on avoiding Rate Limits.
Do not request the Sync multiple times. Each time the Sync button is pressed, another request is added to the queue.
If this causes significant business delays with the sync, especially with Custom Fields, please contact the FYI Support Team.
When running a manual Jobs sync, there could be a delay of 5 or 10 minutes for these to sync from Xero Practice Manager.