Why is the Sharing Settings button red in Client - Collaborate and error "Invalid Authentication Error: Please confirm the OneDrive admin is authenticated" when trying to add users?

Support has now ended for Legacy Collaborate.

To upgrade to New Collaborate, refer to Upgrading to New Collaborate.

In the Client - Collaborate tab the Sharing Settings button is showing red, not green.

If I try to add user the client's sharing, I get and error "Invalid Authentication Error:Please confirm the OneDrive admin is authenticated".

In Automation - Apps - OneDrive, a user has been selected as the OneDrive Admin Account to be used (refer to Link your Practice's OneDrive Admin Account) but the selected user has not yet logged into FYI.

The user who has been linked as the OneDrive Admin Account must login to FYI.
Then check again that the Sharing Settings button in the Client - Collaborate tab for any client shows as green.


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