Features

''My imports cannot finish syncing. Unable to retrieve documents; OneDrive resource locked...'' when syncing with OneDrive

Issue
I am having issues when FYI is syncing with OneDrive such as when I open a document FYI does not save it to my OneDrive for me to open the file. Also documents in my “In Tray” will not sync into FYI. I am also having issues saving emails into FYI where it sometimes cannot connect to FYI.

I am getting the following error:

"My imports cannot finish syncing. Unable to retrieve documents; OneDrive resource locked..."

Cause
This can be caused by the OneDrive permanently or often syncing.

Solution
Refer to How to check if the OneDrive is permanently or often syncing.

 

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