My Practice is changing our Microsoft 365 Tenant or renaming our domain. What do we do in FYI?

Issue

We are renaming our domain or changing our Microsoft 365 organisation. What do we need to do in FYI?

Solution

There are various reasons why a practice may need to update the domain or Microsoft 365 organisation, for example, if the practice is rebranding.

Our recommended approach consists of the following steps. Click on the links in each section to view detailed instructions.

Step 1 - Finish Editing for All Documents

Any documents that are out for editing should be checked back in by clicking "Finish Editing" or "Finish Co-Edit" etc.

• Opening, Editing and Finish Editing Documents

Step 2 - All users update their Xero email addresses

• How do I change the email address associated with an FYI user?
• Users on leave should update this upon return and sync changes, or add an alias until they do so - Logging into FYI with an Email Alias set up using Magic Link

Step 3 - Reconfigure Practice's OneDrive after the migration has completed

This step is only required for Microsoft 365 organisation changes. 

• Link your Practice's OneDrive Admin Account

Step 4 - Reconnect DocuSign Integration with updated account

As DocuSign uses the OneDrive app, you will reconnect the integration once you have updated the Microsoft 365 organisation or renamed your domain.

Note: This step is only required if using the DocuSign integration, otherwise continue with step 5 below.

• Integration with DocuSign

Step 5 - Deploy FYI Add-ins

This step is only required for Microsoft 365 organisation changes. The IT team will need to deploy the FYI Add-ins for all staff.

• Adding the FYI Add-ins to Your Practice Microsoft 365 Account

Step 6 - Configure Collaborate Settings

This step is only required for Microsoft 365 organisation changes. 

If you're using New Collaborate:

• Please contact our Support Team to notify us of the date your practice intends on changing domains. Our Engineering team will need to update your Collaborate site connection after the domain change has been processed. 
• Once the connection has been updated, we recommend you send new Share links to your clients, as the site URL will have changed. Refer to Sharing the Share Folder and Upload Folder with Clients.

• If you are changing the OneDrive Admin Account, you will need to copy all folders across for any documents that are being shared with clients.
• Any documents that are in Co-edit, you need Co-edit again once moved to the new system. You can check in the practice FYI - Co-Edits folder which documents are still there to determine which need to be Co-Edited again. Co-Editing an External Document (Co-Edit with Client). 

Step 7 - Update FYI

If required, you can change the Company Name or Billing Email Address from within FYI. Refer to Changing your Plan, Billing Details or Practice Details.