Managing Emails from Outlook

When you send or receive an email in Outlook, you can file it directly from your Outlook using the FYI Drawer.

There is no limitation on the age of emails that can be filed, so older emails can be filed if required.

Note: You must be logged into Office and Outlook using the same account as the FYI user account to file emails.

Video Walkthrough
For a video walkthrough of this feature, refer to Filing Emails.

Displaying the FYI Drawer in Outlook

From the Desktop version of Outlook

  1. Select the email.
  2. Click the FYI icon. The location of the icon will depend on the version of Outlook installed on your machine. Refer to Displaying the Drawer in FYI, Outlook and Office.
  3. The FYI Drawer is displayed on the right-hand side.

Note: Filing details cannot be updated for emails in the FYI - Drafts folder using the FYI Drawer. 

From Outlook Online

  1. Select the email.
  2. Click the More Actions button (the icon with the three dots at the top of the opened email).

    A list of options is displayed.

  3. Select FYI for Outlook from the list.

The FYI Drawer is displayed on the right-hand side.

Note: Filing details cannot be updated for emails in the FYI - Drafts folder using the FYI Drawer. 

Pinning the FYI icon

When you have displayed the FYI Drawer, to keep it always open and save it from reloading each time, click the Pin icon at the top of the Drawer. You can pin the FYI Drawer from the desktop version and from the Online version of Outlook.


Note: If you are working on an old version of Outlook or on a Citrix environment, you will not be able to “pin” the FYI Add-in. Refer to the FAQ When accessing the FYI Drawer in Outlook, why is the Pin icon not available or not working?

Email has been Filed

When an email has been filed, it displays as in the following example in the FYI Drawer. This is when you are not using In Tray Review or if the email is a thread of an email that has already been filed.

It includes the Remove from FYI icon (the red bin icon) in the top right-hand corner (see below for how to remove from FYI).


At the top of the body of the email, it also displays a blue category indicator with “Filed in FYI".


Filing Status

If the email has not been filed in FYI, it displays a Filing Status at the top of the FYI Drawer. This is one of the following:

  • Not Filed
  • Draft Filed
  • AutoFiled

Note: There are settings for AutoFile and In Tray Review which control how emails are auto-filed. These are set for your practice by an FYI Admin and you can also set your own preference for some of these in your individual settings. Refer to Email AutoFile Settings, Exclusions and Practice Filing Defaults and Setting Defaults and Filing Defaults for your own Login - My Settings.

Filing Status is Not Filed


 An email shows as "Not Filed" when:

  • The email address cannot be matched to a client in your practice management software.
  • AutoFile is turned "Off" (either for your practice or in your individual settings) and the email has not been manually filed.

Filing an Email from your Outlook Inbox or Sent Folder

The FYI Drawer in Outlook can be used to file emails, or update the filing details. 

Note: Emails in the FYI - Drafts folder cannot be filed using the Outlook drawer, and will need to be filed directly in FYI.

  1. In the FYI Drawer, select the Client name. Refer also to Selecting a Client in the Filing Details and Refreshing the Clients.
  2. Select a Cabinet.
  3. Complete or change any filing fields.
  4. Click Create.


Filing Status is Draft Filed


An email shows as “Draft Filed”, where FYI has found a match on the client email address to the client in your practice management software but one of the following applies:

  • You have In Tray Review turned on and you have not yet filed the email from FYI.
  • In Tray Review is "On" and there are multiple clients associated with that email address.

For details of filing an email from your In Tray, refer to Managing your In Tray.

In there are multiple clients with the address, you can select the one applicable for that email from FYI or from Outlook. Refer to Managing your In Tray for how to file emails where the address is shared by more than one client. Refer also to Setting Filing Defaults for a Client.

Once the Client is selected, the relevant Filing Defaults are offered in the same way as when creating an email. These can be changed if needed from Outlook so that the next time an email is received from this client, these new Filing Defaults are used. Refer to Setting Filing Defaults for a Client from Outlook.

Filing Status is AutoFiled

An email is "AutoFiled" when:

  • In Tray Review is turned "Off", and FYI is able to completely file the email based on the defaults.
  • The email is part of an existing thread or conversation, that has already been filed.

When an email is AutoFiled, there is nothing else required as the email is already in FYI. If needed, you can refile the email by changing the filing details. refer to Using the Email Drawer.

You can see the details of the AutoFile in the Activity section in the drawer. This also shows how any Filing Defaults were applied. In the following example, the Activity section shows that the email was sent to the In Tray (using the Practice Settings of AutoFile and In Tray Review) and then filed using the Filing defaults set for the user and the name of that user.


Using the Tools at the Top of the Drawer

At the top of the Drawer are the tools Comments, Add Task, Add Time, Starred, Support Request and Copy Doc Link.


  • Click the Comments icon to add a Comment.
    When a Comment has been added to the email, this icon shows as a green icon with the number of comments that have been added to that email. Refer to Adding and Displaying Comments from Outlook or Office in Adding Comments and Notifying Team Members.

  • Click the Add Task icon to add a new Task for the selected email. This is only available if the email has been filed in FYI. Refer to Adding a Task to an Email or Document.

  • Click the Add Time icon to add Time information. Refer to Time Overview.

  • Use the Starred icon in the drawer to mark an email as Starred, or Unstarred. This allows you to mark specific documents that you personally want to be able to access easily. Refer to Marking and Displaying Starred Documents. Starred functions are only available for practices on the Pro plan. Refer to Subscribing to an FYI Plan.

  • Click the Support Request icon to send a Support Request that automatically adds a link to the relevant email so that FYI Support have access to the area on which you are requesting support. Refer to Sending a Support Request.

  • Click Copy Doc Link to create a Doc Link to the email and send this to any internal team member. Refer to Copying, or Inserting, and Opening a Document Link
    Note: The Copy Doc Link in the drawer copies the link so the email is opened as a Preview.

Deleting Emails from your Outlook Inbox or Sent Folder

If you delete an email from your Outlook Inbox or Sent folders this will not delete the email filed in FYI.

This allows you to clear your inbox in Outlook without affecting the copy of the email within FYI so you can have a clear inbox while still maintaining a record of client emails in FYI.

From Outlook, Deleting Emails in FYI

From Outlook, you can also remove emails from FYI by clicking the Remove from FYI icon (the red bin) in the top corner of the FYI Drawer in Outlook.

This functionality is only available in Outlook. When used, it will return the email to a Filing Status of "Not Filed".


The Remove from FYI icon will only appear if:

  • The email is filed in FYI.
  • The email is in your In Tray waiting to be filed.

If you click Remove from FYI for an email that is in your In Tray, it will remove the email from your In Tray. This removes the email as well as its attachments from FYI. The email and its attachments will then show in Outlook as ''Not filed''.

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