Issue
When creating a new email In FYI and then editing that email in the desktop or online version of Outlook, the email is not saved with the changes I have made.
Note: FYI only saves the email content and will not save any changes made to either the subject or or recipients (i.e. the To or CC).
Cause
Once the email has been sent to Outlook, changes are only sent back to FYI when the email is sent. Refer to the "Draft in Outlook" section of the article Sending Emails Immediately or Saving a Draft.
Solution
Once the email has been created as a Draft in Outlook, if you make any changes from Outlook, you cannot send the draft back to FYI. You need to make all the required changes and send it from Outlook.
Sending the email will remove it from your FYI - Drafts folder in Outlook and synchronise changes back to FYI.
Please note, it can take some time after the email is sent for the changes to sync back to FYI.
To prompt a manual sync of your emails, open the email from your Sent Folder in Outlook, open the FYI drawer, and select "Open in Browser" from the drawer.