New Collaborate settings that may cause sharing errors

If you are experiencing issues sharing documents with New Collaborate, you should first check if the error is listed in the Troubleshooting - New Collaborate Status Check or Troubleshooting - New Collaborate Sharing sections.

If not, we have listed below the most critical settings that can cause a variety of sharing issues.

Note: Each of the steps below must be completed by your Microsoft 365 Administrator.

Review the SharePoint Sharing Policies

1. Open Microsoft 365 Admin Center by visiting https://admin.microsoft.com/.
    
2. Log in using a Microsoft Global Admin account.
    
3. From the menu on the left-hand side, locate the Admin Centers section and select SharePoint (you may need to first click Show All). 
    
4. From the menu on the left-hand side, select Policies, then select Sharing.
    
5. Confirm the settings are as below. Refer to Setting up Microsoft 365 for New Collaborate:
   • Content can be shared with slider -  New and existing guests
   • Limit external sharing by domain - unticked
   • Allow only users in specific security groups to share externally - unticked
   • Guests must sign in using the same account to which sharing invitations are sent - unticked
   • Guest access to a site or OneDrive will expire automatically after this many days - unticked
      
6. Save the changes if any updates were made.

Review the SharePoint Sharing Settings

1. Open Microsoft 365 Admin Center by visiting https://admin.microsoft.com/.
    
2. Log in using a Microsoft Global Admin account.
    
3. From the menu on the left-hand side, locate the Admin Centers section and select SharePoint (you may need to first click Show All). 
    
4. From the menu on the left select Sites - Active Sites.
    
5.  Locate the New Collaborate SharePoint Site.
    
6. Hover over the site and click the circle to select the site without opening the settings.
   
7. Click Sharing in the menu at the top.
    
8. Ensure the settings are set to:
   • External sharing - New and existing guests
   • Advanced settings for external sharing - ensure "Limit sharing by domain" is unticked.
     

Confirm the OneDrive Admin is a Site Owner

You should confirm the OneDrive Admin is a site owner, and if not, add them to the list.

Refer to the Microsoft article Manage site admins.