New Collaborate settings that may cause sharing errors

If you are experiencing issues sharing documents with New Collaborate, you should first check if the error is listed in the Troubleshooting - New Collaborate Status Check or Troubleshooting - New Collaborate Sharing sections.

If not, we have listed below the most critical settings that can cause a variety of sharing issues.

Note: Each of the steps below must be completed by your Microsoft 365 Administrator.

Review the SharePoint Sharing Policies

  1. Open Microsoft 365 Admin Center by visiting https://admin.microsoft.com/.

  2. Log in using a Microsoft Global Admin account.

  3. From the menu on the left-hand side, locate the Admin Centers section and select SharePoint (you may need to first click Show All). 

  4. From the menu on the left-hand side, select Policies, then select Sharing.

  5. Confirm the settings are as below. Refer to Setting up Microsoft 365 for New Collaborate:
    • Content can be shared with slider -  New and existing guests
    • Limit external sharing by domain - unticked
    • Allow only users in specific security groups to share externally - unticked
    • Guests must sign in using the same account to which sharing invitations are sent - unticked
    • Guest access to a site or OneDrive will expire automatically after this many days - unticked

  6. Save the changes if any updates were made.

Review the SharePoint Sharing Settings

  1. Open Microsoft 365 Admin Center by visiting https://admin.microsoft.com/.

  2. Log in using a Microsoft Global Admin account.

  3. From the menu on the left-hand side, locate the Admin Centers section and select SharePoint (you may need to first click Show All). 

  4. From the menu on the left select Sites - Active Sites.

  5.  Locate the New Collaborate SharePoint Site.

  6. Hover over the site and click the circle to select the site without opening the settings.
    3222_SharePoint_Active_Sites_selected.gif
  7. Click Sharing in the menu at the top.

  8. Ensure the settings are set to:
    • External sharing - New and existing guests
    • Advanced settings for external sharing - ensure "Limit sharing by domain" is unticked.
      3223_SharePoint_Share_Settings_active_sites.gif

Confirm the OneDrive Admin is a Site Owner

You should confirm the OneDrive Admin is a site owner, and if not, add them to the list.

Refer to the Microsoft article Manage site admins.

3218_New_Collaborate_Admin_Centre_Site_Owner.gif

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