Error "FYI-2125 The selected Practice OneDrive user does not have the required Microsoft permissions for Collaborate"

Issue

When selecting a new Admin user in the OneDrive app, the following message is displayed:

  • Error FYI-2125: The selected Practice OneDrive user does not have the required Microsoft permissions for Collaborate. Please login as the OneDrive Admin user and run the Status check. 

Cause

New Collaborate requires the OneDrive Admin user to have authorised Microsoft for a variety of permissions, required to create and manage the New Collaborate SharePoint site. 

This error message indicates there's a problem with the OneDrive account, however, the permission authorisation cannot be updated as the current logged-in user is not the OneDrive Admin user.

Solution

You will need to log out and log in to FYI as the OneDrive Admin user before re-running the status check. The OneDrive Admin User account can be found by referring to Automation - Apps - OneDrive. Refer to Link your Practice's OneDrive Admin Account.

Once the OneDrive Admin user logs in and re-runs the New Collaborate Status Check, they will be able to click the Fix button. A Microsoft window will be displayed to request approval for the correct permissions. Refer to Checking your New Collaborate Status.

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