Plan: Available: All plans
Users: Not Available: All users, User Group Permissions Available: FYI Admins
Practice Management Source: Available: All sources
Inactive users will still appear as internal users within FYI, for example, in the Activity Log for documents. However, inactive users will not be able to log into the system. When creating a new user, the email address also cannot match the email address for an inactive user.
Inactive users can be re-activated to enable the user to log back into FYI.
Note: this will increase the number of licences in your system.
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From FYI, click Settings in
the top right-hand corner.
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Select Practice settings from
the drop-down, then select General.
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Go to the User tab.
Active users will be displayed by default.
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To show the inactive users, click the Unhide inactive users button.
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Click the user's name to open the User Profile drawer.
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Click the
Active toggle
to set the option to "On".
The user will now be able to log back into FYI. Refer to Managing Users.
Note: For practices on the Elite plan, WIP Imported Inactive users cannot be restored.