"Error creating email. Microsoft rejected your authentication" when sharing a document with the client via New Collaborate
When sharing a document with a client using New Collaborate the following error is displayed:
"Error creating email. Microsoft rejected your authentication. Please log out and log back in again. If this error persists, please check your Status in My Settings".
There is a problem with the OneDrive Admin account used to configure and manage New Collaborate.
To resolve the issue, you will need to do the following:
- Check which user is the OneDrive Admin account. Refer to Link your OneDrive Admin Account for New Collaborate.
- Confirm the user is licensed for Microsoft 365 with OneDrive with at least the Microsoft Business Basics plan.
- Ensure the User Account is Active. Refer to Managing Users.
- Ensure the user has logged into FYI at least once.
For more information on setting up New Collaborate refer to Overview to Configuring New Collaborate.
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