Configuring proxy and firewall settings for FYI Desktop App
When a firewall blocks the FYI Desktop App service, it can block auto-updates from deploying and cause the 'Stop Editing' process on documents to take up to 90 seconds to complete.
Requirements
For the FYI Desktop App to auto-update and run to the expected 2-3 seconds to stop editing documents, your IT team will need to configure your proxy and firewall settings by adding these domains as exceptions:
rest.ably.io
realtime.ably.io
a.ably-realtime.com
b.ably-realtime.com
c.ably-realtime.com
d.ably-realtime.com
e.ably-realtime.com
Note: If a user is constantly asked to log into FYI Desktop without success, the URL 'api-ap-southeast-2.fyi.app' (Australia and New Zealand) or 'api-eu-west-2.fyi.app' (United Kingdom) may be blocked and needs to be added to the exclusion list.
Additional Information
FYI Desktop uses the standard HTTPS port 443 for Web sockets and HTTP traffic over TLS